Maine PLC - a proven record of success
Established over 20 years ago, Maine has built its success on two core values: service excellence and customer focus.
We constantly strive to get better. We employ the very best engineers, provide them with first class Ricoh training and empower them to do whatever it takes to delight you our customers. At Maine the only measure that counts is customer satisfaction and we never forget the simple business rule that our customers pay our wages.
Whether you are after service, support or advice on a photocopier or MFP, rationalisation of your printer fleet or a complete review of your firm's printing strategy, we have a friendly, professional team ready to help.
- There are 7 support centres in our network, including 2 service centres in London and our regional service centres in Birmingham, Bristol, Edinburgh, Leeds and Manchester
- We have installed or manage over 10,000 machines in the UK
- Faults are a fact of life; however our team of service engineers maintains 98% uptime across our entire machine base
- We listen to our customers - our UK based help desk is manned by our own in-house service team. We guarantee you will always speak to us - never a recording or an outsourced service
- We are passionate about service - our engineers respond within just 4 hours and have a 96% first fix rate
- We take quality management very seriously - ISO 9001
- We are environmentally responsible, continually finding new ways to reduce the environmental impact of our own and our customers' operations - ISO 14001